Watch out for scam! SAM Mattress
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Since there are many debates on this bed, I feel that I need to share my experience.
The Bed (SAM):
SAM stands for Self Adjusting Mattress. It is an air mattress and the concept is to inflate and deflate automatically via the patented air valves. We did an extensive research and found out that some hospitals and rehabilitation centers actually use SAMs. So we ordered one.
It came in 3 boxes. The boxes only had the mattress and did not have a box spring. So, if you add the price for box spring, this mattress is more expensive than other air mattresses such as Select Comfort. Also, Comfort Direct quoted different prices and shipping costs, so we were not sure if we got a good deal.
The material looked somewhat sturdy, but cheap compared to other air mattresses. Air tanks were separate and independent, but not necessarily good quality. When we assembled the whole mattress, we had to wonder why it had to cost us $1,500. However, we gave it a try and we loved it for about a month and a half. We had issues when we were stressed out. The bed was not flexible enough. For example, when we are stressed out, I have to make my bed firmer and my husband needs to make his bed softer. We could do that with Select Comfort, but not with the SAM. That’s the biggest difference between the SAM used in hospitals and the SAM sold by the Comfort Direct. The SAM used by hospitals are powered and adjust the firmness of the mattress effectively and immediately. Without the power, “Self Adjustment” is very limited.
If you think you don’t need to adjust the firmness or your comfort zone is in the middle (not too firm or not too soft), then this mattress may be right for you. However, if you have any doubts, don’t buy this one because you have to go through the Hell called Comfort Direct, or Kevin, to be specific.
Comfort Direct (or Kevin):
Avoid Comfort Direct at all cost! SAM may be an O.K. product, but Comfort Direct is the worst dealer I have ever dealt with. Returning the SAM was my worst and longest experience. No one but Kevin can talk to you about returns or exchanges, and Kevin will make your worst nightmare come true. He will make you hold for hours or tell you to call him back in 5 minutes every time you call him or flat out tell you that he will not honor any of his guarantees. Don’t believe their “90-day home trial” guarantee, 60-day money back guarantee or 20-year manufacturer’s warranty. Worst of all, if he wants something from you, he will call you day and night, literally.
The Bottom Line:
If you are 110% sure that SAM is the right mattress for you, then buy one. If not, then avoid it at all cost. SAM may be O.K., but Comfort Direct is not O.K at all. Unfortunately for the people who want to try SAM, Comfort Direct is the manufacturer and the only dealer for SAM.
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