Verlo Excellence II
verlo’s customer service stinks Verlo Excellence II Aug 2, 2005 I purchased a king-sized latex foam mattress from Verlo in Boulder Colorado in Febru...
Poor Customer Service Verlo Excellence II Attached is a copy of a letter sent directly to the owner of Verlo, Dale Williams. He never answere...
Plush cover. Additional layer of cotton through the center third of the mattress. Additional wood slats and boxspring coils in the center third.
Reviews
10 years on this excellent mattress
Positive Excellently made. Can be turned so center stays firm. When moving there are side grips.
Cons: Model still made? It’s quite heavy to move. A tad pricier than other brands.
It has been 10 years on this mattress and it still is preferred over a newer pillow top I’ve had recently. Yes, I found it to be firm but I like that. This mattress is substantial and not a mushy pillow even after all this time. It is not a pillow top and thus can be (and should be) turned. I think anyone should do the research about what kind of mattress they like before purchasing one. If you do and you find you like a firmer two sided mattress than I think you will definitely like the Verlo Excellence II. It is very comfortable to me and I sleep very comfortably in it. The only time I didn’t sleep comfortably is when I was having shoulder problems. At that time no mattress would have made me completely comfortable. That is a separate issue best left to medical sites. This is a fine mattress. It will not cure any sleep disorders (see sentence above) but it will provide years of firm comfortable sleep.
Chose the Enhanced Excellence II Mattress from Verlo
Positive The new mattress is a perfect fit. Customer service was also excellent.
Cons: I had to get a new pillow - no longer sleeping in a hole.
Purchased this Mattress from the Verlo Denver location 6 months ago. I have a bed that I bought in Germany from Ikea and due to it’s odd size, Verlo was about my only choice. We received the mattress quickly and have been very happy with it. It’s a huge improvement over the Ikea mattress that came with the bed that it replaced. The bed has wooden slats instead of a box spring and the Verlo mattress works great with this. The mattress is very comfortable, just the right support, no problems at all with it in the last six months.
Don’t invest in a Verlo
Positive The bed was very comfortable in the first couple of years
Cons: Customer service, staff knowledge
Our 4 yr old queen bed sags and the run around from the company has been a nightmare. This has been going on over a year. This company will find any excuse not to honor your warranty. Each franchise is different, there is no corporate support, and the turnover at the franchises is rapid. Invest in your bed from a large company who has excellent customer service if you need it and who will give you exactly what you’re looking for.
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