THIS THING IS JUNK,SO IS CUSTOMER SERVICE Simmons BackCare Mattress
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I got the SIMMONS Backcare Penington Plush FROM METROPOLITAIN MATTRESS IN PHOENIX,delivered on a wednesday.I usually have lower back pain with mattreses but none with this one. That was good,but,upon waking in the middle of the night or morning,both of my arms are ASLEEP and THROBBING ALL THE WAY TO MY FINGERTIPS for circulation.EVERY DAY! And it takes most of the day for tingling to stop.
The so called “lumbar support strip” goes right accross where a normal person’s shoulders are. Me, my girlfriend,and 2 of my friends all agree,THIS THING IS NOT RIGHT!
I went back to METROPOLITAIN MATTRESS on Saturday morning and told them the situation,he told me since the person who sold it to me normally worked at another store,”he wanted to stay out of it”,and to call a district manager who did nothing to help me (just lie about how long it would be to call me back 3 times).ALL they did was to tell me they would not replace,exchange or give me my money back.Not once did anyone say “sorry you are hurting”, or “maybe that mattress is defective,let’s check it out”,no compassion or empathy for my aching A**.
METROPOLITAIN MATTRESS IS A RIP-OFF. Just take a close look at the back side of the paper you sign before you buy.AND THEN YOU WILL WALK OUT IF YOU HAVE HALF A BRAIN.
Today I called SIMMONS customer service number for some help in this matter.WHAT A JOKE! YOU MIGHT AS WELL TALK TO A BRICK WALL.I told the girl on the phone the same story and she told me to go back to the place I bought it and fill out paperwork for a WARRANTY CLAIM. Then THAT store has to call for an inspector to come out which will take 2 weeks.Then another week or so for the STORE to replace it after they get the inspectors report. So I have gotten the run around from SIMMONS back to the same store that wouldn’t help me less than 72 hr. after delivery.
PLEEZ HEED MY WORDS, I AM NOT MAKING THIS UP!
METROPOLITAIN MATTRESS AND SIMMONS ARE HIGHLY TRAINED TO LIE AND RIP YOU OFF!MAKE NO MISTAKE ABOUT IT.
Sincerely,
JIM
6′ 0″
195 LB.
IN GOOD SHAPE
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