The product I like.. sale was shady and deceptive. SAM Mattress
My Abed.com mattress and Free Memory Pillow! Abed Latex Mattress I bought this mattress 2 years ago after a lot of reasearch online. I am about to buy another for my...
BEWARE Fraudulent Product and Company!!!!! Don’t become a VICTIM!! SAM Mattress After much product research, including glowing reviews on Epinions(at the time), and Kevin Dyevich's ...
Most of us don’t expect to talk to the owner of a company when purchasing a bed. But, when we do we like a straight forward person and no shady salesmanship. With COMFORT DIRECT(aka SATBED.com) You can be assured that even if your product is up to satisfaction you will still likely end up with a bad taste in your mouth due to the typical east coast used car dealership approach used by Kevin and his small staff.
I bought a Tempurpedic a few years back after researching the old model sat bed(sam) and thought it appeared a ridiculous design and the complaints were off the wall. This was when Comfort Direct was the name the company went by.
The Tempurpedic was pretty cool but the base foam began giving way due to sitting on it and testing the motion transfer(it works). Anyways, direct pressure in one area will render tempur worthless. The compressed area was right where my glutes were and this caused way to much lower back support(ouch
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ALL 20 year warranties are nothing more than sales spin!
Anyways I came across the satbed website and realized the bed design was updated to something that appeared more sensible(by setting the air chambers horizontal). And rather than sending multiple boxes the mattress was pre-assembled.
I placed an order thinking Satbed was different than comfort direct and thanks to the sales crew who, under orders from the boss, I was told that kevins company was a sales company and that due to too many complaints his compnay was terminated from being allowed to sell for them…them being the manufactures, whom the sales rep claimed affiliation and said I would never have to deal with kevin again….LIES!! And I called him on it by saying, “Here’s the deal…I’m already sold on the mattress and I am betting that you’re lying under order of Kevin or just saying this to keep the sale…
He replied saying No I promise…I said YEAH RIGHT, we’ll see….
Sure enough, I called later and Kevin answered. I knew he put the sales guy up to it when he went as far as to try to disassociate himself from comfort direct AND Kevin…Of course when I asked if his last name was Dyvich he knew he was pretty much caught in a LIE.
This was when he said I could cancel even though it had been shipped. I had closely read that IF I did so I would be charged for the initial shipping AS WELL AS THE RETURN SHIPPING.
Now all in all the whole deal has been good but I am not usually a fan of: THE ENDS JUSTIFYING THE MEANS…but I am happy about the bed once I figured out the basics of its mechanics and quirks.
Delivery was right on time with no issues. Brought to door and waited(Tipped)while I inspected product packaging inside as well as out.
If you like your foam bed this IS different and did in fact take some time and various dial adjustments to get used to.
Initially it is way to firm unless dial is on the low end of optimum…or even a bit lower.
It has taken me some time to adjust to but it’s been worth it.
If you think the tempur is a slow response, this can be a couple minutes before fit is completely personalized.
I’m dealing with a valve issue and will comment on outcome later
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