Mattress Base

Serta Perfect Sleeper Fallbrooke Pillowtop Serta Perfect Sleeper Fallbrooke Pillowtop A few months ago, hubby and I finally gave in to my teenage son's wishes for a new set of mattresses....

Sagging after one year Serta Perfect Sleeper Fallbrooke Pillowtop I purchased the Serta Perfect Sleeper Pillowtop in July 2003 from Sears in San Bruno. I was told tha...

Features multiple layers of foam for comfort and support and zoned convoluted foam that equalizes pressure and helps add support in the center third of the bed. Covered in an exclusive designer overprint damask of cotton/polyester. Posture Spiral Support Innerspring from Serta. Tempered coils provide greater support and resiliency. Patented Triple Beam Foundation increases durability of the sleep set. Exclusive ModuCoil foundation elements provide strength stability and resilience to help increase mattress support. Head-to-toes support helps eliminate roll-together. Steel coil design provides stronger edge support and increases sleep surface. Approximately 13" thick.

Reviews

REM

Positive Comfort and style.
Cons: Mattress cover con.

The Serta Perfect Sleeper is one of the best mattresses I have ever slept on. It felt as if I were floating in thin-air all night. I usually wake in the middle of the night and retreat downstairs to snack, due to a bad sleep. With the Serta, I didn’t wake once. I found a really good deal at a local franchise furniture store, with delivery I paid for a queen mattress and a split box spring-$700. You cannot even feel your partner beside you on this particular bed. Be leery of the mattress cover con game that the furniture store attempt to get you on. For this mattress,I found a mattress cover for $20 elsewhere, at the furniture store it was $70, they thought I was a sucker. Overall, the bed is excellent. Sweet dreams!

First mistake is buying a pillow top

Positive Excellent support and quality innerspring.
Cons: pillow tops are bad, no matter who the maker is

5 years ago we purchased a Serta pillow top and got terrible body sags. We purchased it in Minnesota. Serta and the store stood behind the product, so we switched to a Serta cushion firm set. After one year, the bed is working out great! I will definitely by Serta again. But not a pillow top…from any company.

What Customer Service?

Positive Good while it lasts
Cons: There’s no customer service and manufacturer’s warrantee was worthless.

Our Serta Perfect Sleep was comfortable, but after about 5 years of relatively heavy use, one edge broke down. The padding was falling out of the whole in it, and a spring came through. The store where we purchased our mattress was out-of-business, so we counted on the warrantee of the manufacturer. We assumed Serta was a quality company…we were wrong.

Don’t count on the manufacture’s warrantee, if you’re thinking of buying Serta.

Be warned: CUSTOMER SERVICE DOES NOT EXIST, and the MANUFACTURER’S WARRANTEE WAS WORTHLESS!

The customer service phone number, on their website, refers you back to itself, and there’s no way to talk with anyone. We finally chucked our mattress and bought another mattress from a different manufacturer, through a dept store. It was more expensive than the discount shops, but the guarantee of the store was worth the extra cost.

SLeep on a Cloud

Positive Comfortable, supportive.
Cons: I haven’t found any yet but will update if I do

I bought my mattress 6 months ago and have never slept better. I don’t toss and turn anymore. No more stiffness in my back and legs. I am very pleased with my serta.

BUYER BEWARE: DO NOT BUY A SERTA

Positive After I got the CEO staff involved, customer service suddenly became more responsive.
Cons: Customer Service is not responsive. Two defective beds in four years. Product quality is poor.

I bought a SERTA King mattress for $1000 four years ago.

It was determined to be defective after two years of use.

It was replaced with a “comparable” SERTA bed. It also was determined defective after a little over two years of use. They want to replace the 2nd defective bed with another “comparable” bed. SERTA customer service is terrible. These people are not responsive and don’t care about the customer. DO NOT BUY A SERTA.

I will never buy Serta again. It was definitely the worst $1500 I ever spent.

Positive I really have nothing nice to say about Serta and their mattresses.
Cons: They have lost a customer for life.

We bought a Serta feather bed and it was uncomfortable the first night we slept on it. The store would not take returns for 30 days in which we started getting headaches and backaches. After the 30 days they would not honor the take back because it did not sink past a certain point. A really bad experience. The worst $1500 I ever spent. I feel the same way about the store that I purchased it from. I feel that Serta should have recalled these beds and replaced them with a mattress that one could actually sleep in. The mattress dipped in the middle creating aches and pains throughout the body.

poor craftsmanship

Positive there is no pro to this mattress nor the bricks work ethics
Cons: sagged mattress with in 2 weeks of delivery.

i purchased the perfect sleeper approximately 1 year ago from the brick. from the first week of delivery, the mattress sagged, it sagged in such a way that now i am disputing the brick about the warranty, the 10 year non pro-rated warranty. their technicians came to look at the mattress and did their work, i did a follow up call to the brick and was told that their was a problem with the mattress from one of their sales people, then was told that it didn’t meet the manufactures requirement. i am not satisfied with this product or the bricks conduct.

Horrible Serta Mattress in Texas!

Positive None
Cons: Sorry craftsmanship, Mattress does not hold up long term.

I wish I had read the reviews BEFORE I bought my mattress. I bought this Serta King from Star Furniture 4 years ago. I have told my husband from the day they installed it, I hate it. Now 4 years later there are depressions on both sides of the bed. When the bed is made there are visible depressions. I wake each day with excruciating back and neck pain. Forget about sleeping on my tummy. I probably couldn’t walk if I did that. I recently contacted Star. They sent a rep. They are going to replace the mattress. Upon reading the reviews I am not very hopeful for a long term resolution. Maybe I’ll get the replacement, sell it as new and get a Sealy Posturepedic………

“Perfect Day” once you are out of the bed for hours!

Positive soft, cover is pretty,
Cons: like a big bed of mush

We bought a “perfect day” sleeper from Serta almost 3 months ago. It seemed like “sleeping on a cloud” initially, but I don’t think clouds really have much support! The first couple hours of sleep are very nice, but then you wake up and have to find an area of the bed that has not sunken in! It sucks you in and you have to pull yourself out. I wake up with headaches, backaches and neck pain. We are going to try and return it under the 90 day thing at the Brick today, but we are doubtful that they will take it back.

NO CUSTOMER SERVICE

Positive Pretty covering
Cons: softened too much too fast!!!

We purchased a 2,100 serta “PERFECT DAY” fancy,pretty cover is all we got. I have a bad back and the first few weeks I was so happy not to wake up in pain at night and in the morning. A few weeks is all it took to “soften” up. I am in a lot of pain again. Serta said it was normal for the bed to soften! TOO BAD, “IT IS A COMFORTABILITY” problem, NOT a warrnty PROBLEM. NEVER WILL BUY ANOTHER SERTA!!

Serta pillowtop mattress, king

Positive It was comfortable for a month.
Cons: Unexceptable quality

We had a Serta pillow top mattress delivered 3/09/06. I have already slept a “groove” into my side of the bed. I weigh 125-129 lbs. I have not yet contacted the store from which the mattress was purchased but am discouraged by the notice from the person from Austin as I too live in Austin and suspect we may have a common problem, common source. Is it legit to ask the Austin person to contact me? sueriha@AOL.com. Two people negotiating might be more effective than one.

Stay away from expensive Serta Pillowtop Mattress

Positive None
Cons: See review

We paid $2200 for a Serta double pillow top and are having a similar problem that your writer “count 2-10″ is having. After only a few months of use a large lump developed in the middle of the pillow top, causing the sleeper to roll towards the edge of the bed. We called the store (America’s Mattress in Peterborough, NH) that the sleep set was purchased at. The store owner wants to charge us $75 to come out and look at the mattress!! I am determined to not be taken further in this bad purchase by spending even more money. If Serta does not give me satisfaction, I will ask my attorney to begin legal action

Perfect sleep with Serta Perfect Sleeper Serta Perfect Sleeper Fallbrooke Pillowtop I purchased a Serta Perfect Sleeper about 14 months ago; I was having a hard time sleeping and was wa...

Fall asleep easy Serta Perfect Sleeper Fallbrooke Pillowtop I considered getting a regular perfect sleep mattress, but after seeing that the Fallbrooke was a bit...

Not a Perfect Sleeper Serta Perfect Sleeper Mattress We purchased our Serta Perfect Sleeper in 1995, for $1300 not including the box springs that were a r...

Pillowtops sag with use don’t buy one Serta Perfect Sleeper Mattress We purchased a Serta perfect sleeper from Star Furniture in Webster, Texas about a year ago. We had ...

This is what sleep is meant to be!!! Serta Perfect Sleeper Mattress My husband and I purchased a Serta Perfect sleeper Pillow Top Mattress......and box spring.... We w...

Don’t waste your money. Serta Perfect Sleeper Mattress I was so happy when I first purchased my Serta Perfect sleeper, for the first time in my life I actua...

Serta Perfect Sleeper Collection III Sets

What a bummer! Serta Perfect Sleeper Mattress