SAM/SAT Mattress: Overpriced and Under Performing SAM Mattress
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It has been a little over a year now since we purchase a SAM mattress. To begin with, it was not very comfortable for me or my wife. When I tried to return it as per their 90 day return program, it was a no go. The owner wanted me to try some other things. I ended up trying all three of their foam toppers, tried an electric pump which improved the comfort, but the motor was noisy so I could not operate it to refill the mattress before leaving for work. That left a big hole on my side of the bed which my wife kept falling into after I left for work in the morning. I tried everything Kevin wanted me to try to make it work because he said he would give me more time beyond the 90 day return since I was trying to make the mattress work.
It finally came to the place where I could still not get a comfortable night’s sleep and still wanted to return the mattress. Well now the warranty expired and Kevin would not give me the extra time he said he would. He was extremely rude to my wife on the phone, calling us nothing but troublemakers and the the problem was with us and not his mattress. He would not provide anymore assistance so I acquired a phone number of the warehouse and did finally receive some decent customer service from a woman (cannot remember her name)in charge of warranty issues. She sent me a valve for my side of the bed (turns out that my valve was defective - Kevin did not even suggest that possibility). The new valve improved the action of the mattress. However, I still cannot sleep comfortably on it. Since I paid more than I could really afford for the mattress and cannot buy another one yet, I have been sleeping on the couch for the last several months. I sleep more comfortably on the couch.
I am sure it must work for some people, but not for me. So if anyone considers buying one, understand that if it is not comfortable you will probably not be able to return it. The 90 day trial program appears to be window dressing. In my experience, the owner does not really believe in customer service. He told me no one else had ever wanted to return the mattress. Had I read Epinions.com first I never would have purchased the mattress as there were several who had preceded me.
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