Pillowtops sag with use don’t buy one Serta Perfect Sleeper Mattress
Not a Perfect Sleeper Serta Perfect Sleeper Mattress We purchased our Serta Perfect Sleeper in 1995, for $1300 not including the box springs that were a r...
Don’t waste your money. Serta Perfect Sleeper Mattress I was so happy when I first purchased my Serta Perfect sleeper, for the first time in my life I actua...
We purchased a Serta perfect sleeper from Star Furniture in Webster, Texas about a year ago. We had a pillowtop previously and like the cushiony feel of the mattresses. So we bought another pillowtop mattress but a different brand. We had a Sealy before, but went to a Serta this time just because that’s the brand that the furniture company we like sold. At first the mattress was comfortable, not too soft and not too hard. But after about a year, the pillowtop cushioning had sagged to the point where I was waking up with a backache every morning. We went back to the Star Furniture star where we bought the mattress and were told that we had a ten-year warranty and they would take care of us. However, we would have to go through customer service. When you call customer service they send out a “mattress technician” who measures the sag in the mattress by laying a wire across the bed and measuring the gap under the wire on the sides where you sleep. They require several inches of sag to consider the mattress a problem. Of course, no one is lying on the bed when they do these measurements, which is silly. Star Furniture wouldn’t do anything about the mattress since the sag wasn’t large enough in their opinion. From what I can find out, pillowtops commonly sag because all a pillowtop has is cushion material which compresses as you sleep on it night after night. The warranty only covers the structural parts of the mattress (coils and such) which isn’t the problem when the pillowtop compresses. The bottom line is that if you want a mattress that supports your back, don’t buy a pillowtop!
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