Great at first, but won’t last 5 years! Simmons BackCare Mattress
Simmons BackCare 3000 Model Simmons BackCare Mattress Our new bed is now about a year old and so far this bed is like sleeping on a cloud. The plush top i...
Brand New in 2005 Simmons BackCare Mattress After trying out what seemed to be every bed in every store in my area, I found the Simmons Backcare ...
We bought a Simmons Back-Care mattress and boxspring set 5 years ago, and loved the way it felt. Not too hard, not too soft, just right. But just five years later, it’s unbearable to sleep on. It sags in the center of the bed, so that my wife and I keep rolling downhill toward the middle of the bed. And yes, we were very careful to flip and/or turn it every month.
We contacted Simmons with our disappointment in their product, and they began a warranty claim. They sent a free-lance “bed inspector” to take a look at it. He measured the mattress and boxspring in every possible way, but he never put any weight on it to see if it responded differently in different areas of the mattress. They wrote us a few weeks later to say that our bed must be out of adjustment, and that is what caused the mattress to fail. Therefore, it is not covered by their warranty.
Now I’m not a professional bed inspector, but I do know that our bed provides ample and even support for the mattress; it supports the edges of the boxspring from top to bottom, and has three very strong crossbars from side to side. Our previous mattress set was a Sealy, and lasted 19 years on this same bed. The sag in this mattress doesn’t change when the mattress is on the floor, and the box-spring appears to be fine, so it’s my contention that the materials used in the Back-Care mattress just didn’t hold up to the test of time.
I let the Simmons folks know that this was our first and last purchase of a Simmons product; we work much too hard for the $900 we spent to have to replace our mattress every five years.
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