Buyer Beware! Have not been able to return and get a runaround SAM Mattress
Buyer Beware!!!!!!!!!!!! Bergad Isoform Mattress Caveat Empitor- Buyer beware. The website looks inpressive. The prices look great. They say that you ...
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Came across an ad for Direct Comfort SAM mattress when surfing the Web. Called and was ‘convinced’ that the SAM was the best buy not only due to its unique self-adjusting feature, but also because of the 90 day ‘free trial’ and 20 year warranty. Product was delivered as promised and seemed okay for a day or two. (The delivery company also took away all of the packing materials…a good thing, I thought at the time…more on that later.)
After a couple of days, I noticed that the top covering had shifted noticeably and that the mattress was not re-inflating (even after eight or more hours), even though I had made no changes whatsoever in the factory ‘firmness’ settings. Subsequent changes thereto on one side of the mattress did nothing to change things as far as I could determine.
After emails and telephone conversations with Mr. Dyevich,President of the Company, the issue is still not resolved. Apparently, the product has to be returned (at the Purchaser’s expense, but also (and get this) must be returned in the original packing materials (conveniently taken by their retained delivery company, cute, no?)
Thus far, I have been unable to even get a RA (return authorization number) and they want to charge me almost $300 to send new boxes so I can repack the Mattress (arrived fully inflated) and Box Springs and then I have to pay for return shipping. Later, I learned from their website about the RA and the original packing materials.
Recommendation - Don’t buy regardless of deal offered. I am now working with my Credit Card company to get assistance. Legal action may be the only solution.
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Beware before you buy/ Former store Manager The Precision Comfort Adjustable Foundation