Beware of danger to pets on the bed. Read the limited return policy carefully The Precision Comfort Adjustable Foundation
Beware before you buy/ Former store Manager The Precision Comfort Adjustable Foundation I've sold many , many adjustable foundation and I just recently found out that Select Comfort has no...
The Precision Comfort Adjustable Foundation ReviewsDeceptive return policy Positive My husband uses the incline to watch TV.Cons: Enumerated above. I have a king-s...
My husband and I purchased the top of the line, split king model from Select Comfort. The unit is actually two extra long twins placed on two twin foundations. It has wireless individual remote controls for the elevation of head and legs and for selection of the massage settings. Another individual wired remote is for selection of the Sleep Comfort. The unit fits fairly well in our sleigh bed, but there is a space between the bottom of the mattresses and the end of the foot rail. The mattresses are very comfortable, and we were looking forward to enjoying a great sleep. However, we weren’t $5,400.00 pleased with the unit.
Most importantly, we were concerned that our dog would be injured if she slept on the bed with us. (You either like dogs on your bed or you don’t…..it is a personal thing.) The first night our 30 pound Springer Spaniel jumped on to the bottom of the bed and fell between the bed and the end of the foot rail of the bed. She could not get out on her own. The next night she got her leg stuck in the space between the two mattresses which were in the “flat” or sleeping position. When I explained the problem to customer service I was told that the bed was made for two persons and to keep the dog off the bed. (Would this apply to children too?) It angers me that our salesperson at Select Comfort, Fair Oaks, knew that we had a dog that slept on our bed and made no mention to us that permitting dogs (or cats) on the split king unit would be a concern. We had even joked with him that our dog might enjoy the massage feature. Also, he repeated several times that the bed could be tested in our home for 30 days and returned, but made NO mention that the foundation was not returnable. A much minor concern is that we can’t use the massage feature (which comes standard) because it is too loud.
Based on concerns for our dog’s safety, we decided to return the bed. To my surprise, I was informed that only the mattress was returnable and that the foundation was not. According to customer service, the fact that the foundation is not returnable is (only) located on the bottom of the sales slip. Our options were either keeping a $2,100 twin foundation and purchasing another mattress or keeping the Select comfort bed.
Faced with the purchase of a mattress for the twin foundation, we decided to keep the Select Comfort bed. Sadly, we must keep the dog off the bed for her own safety. Would we have purchased the bed if we knew before hand of dangers the bed posed to our dog? Absolutely NOT.
Customer service indicated the split mattress could be returned for a solid king. We bought the split king so we could have the ability of making our own adjustments to the mattress elevation of the back and legs, a feature obviously not available with a solid mattress.
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