Be Wary SAM Mattress
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While we did not end up actually purchasing this mattress, we thought we should share our experience so as to warn others of the practices of this company.
My husband is a quadriplegic and several months ago we began researching adjustable beds. I had emailed a couple of places–Comfort Direct being one of them. I specifically stated in my first email to not contact us by phone. We did receive a quick response from Kevin–who we now know as the owner of the company–but it did not adequately address the questions I had about the adjustable bed–was instead pushing the SAM mattress. There may have been another email or two and each time my questions were not clearly answered and then the phone calls began–he sent the information–and more phone calls. We had finally kind of dropped the issue after I had gotten almost rude with him when he called one evening right at dinner time and told him we would contact him when we were ready to proceed. Then a couple of weeks ago we got an email stating that everything was on sale so we decided to see what the special was. After a series of phone calls, my husband ordered a bed and SAM mattress which were to be shipped the middle of January. After my husband was reviewing the charges with me, I reviewed the earlier emails we had received from him. He was charging us $200 shipping for the bed which he had clearly stated in an earlier email that freight was $100 in a September email. He said that the order had to be in by the 24th for the special price which the latest email had stated the prices were good through the 31st and the “huge savings on the SAM mattress” amounted to $120. When my husband confronted him about the shipping charges on the bed, he stated that the quote he had given us earlier of $100 was for a twin bed–we had never discussed getting a twin bed, it was always a full extra long–and that the extra $100 was because it exceeded the length. These were the shipping company’s rules–not his but he would check with the shipping company and get back to us. In the meantime, I had decided to check Epinions for the SAM mattress to see if it was actually what they said it was and I found the comment by frsdc. At that point, we decided we did not want to deal with them and would cancel our order. When my husband called back to cancel the order is when Kevin started getting nasty. We asked for a cancellation number or to receive an email cancelling the order so we had something in writing. He kept pushing my husband as to what he was going to do and he kept telling him we were going to do some more research but please give us a cancellation in writing. He asked to talk to me and asked me why my husband was wanting to spite himself and not receive the SAM mattress for the extra $100 in shipping the bed across the country. I simply said I want a cancellation in writing. He asked what I was going to do if he wouldn’t give it to me. I informed him that I would call my credit card company and block any charges. He said, “Please do.” And I said I will. I immediately called my credit card company and took care of the matter. Now while we have no idea of the quality of the product, we did see the way this company tries to do business. Our comment would be to be wary of dealing with this company.
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