I decided I needed a mattress after many sleepless nights on my old mattress. I have used a air mattress, a water mattress, and many inner spring mattresses; none of them can close to the quality of sleep I receive on the SAM bed. I started researching on the internet to see what was available; memory foam caught my attention, then latex seemed to be preferable, finally I found out about the SAM bed and it seemed to provide what I was looking for. After pretty much deciding on the SAM bed I found this site and saw negative comments on the service of Comfort Direct and on the SAM mattress itself, this gave me a great deal of concern. I called Comfort Direct and talked to the owner (Kevin D.) and he gave me assurances that if I didn’t like the bed, I could return it, also he assured me that I would like it. In my research I found out that this company has a poor rating with Better Business Bureau, probably received from some of the same people that posted at this site. What finally caused me to take the plunge and order the bed in spite of the negative feed back? 1)The use of the bed in the medical field which is pretty much the same bed except it doesn’t have a wool cover, it has sloped footing, and it has a much higher price tag. 2)Kevin gave a SAM mattress to the CEO of a luxury motel chain and they are going to use the mattress in there premium rooms 3) I contacted people who gave good reviews of the mattress and they seemed to love it. 4) Most of the negative comments were concerning costumer service, one person got very upset because he couldn’t take the mattress back to the office complex instead of shipping it back to factory after getting return authorization.
After taking the plunge and ordering the Mattress (queen size) it arrived 3 weeks later (I was told 2 weeks; it was a week late, no big problem) at my door in 3 large boxes. It took about 30 minutes to unpack and assemble on my box foundation, everything was very simple, just lay the two independent air chamber sections in the mattress cover and zip together, then lay foam (I chose medical grade convoluted foam, memory and latex foam can be had instead) over the air chambers, and finally zip wool cover to mattress cover. I laid down on the wool cover as soon as I assembled mattress and knew I was going to really enjoy it. I have slept on the mattress for 3 nites now and I love it, my wife likes it ok and likes it better the more she gets used to it. The firmess controls (a lever on each side of the head end of the bed) are used to make the mattress firmer or softer (this control is very simple to use and very effective), you don’t notice much immediately but after a bit you notice a lot of difference, my wife prefers soft , I prefer medium soft firmness. Laying on the bed feels great, the bed is firm but also molds to your body giving you a well supported soft feel. I am writing this review so soon after receiving my bed because I was very hesitant to order the bed after reading the negative reviews and I thought my review might help someone else decide to try a mattress that I think they will love. As I grow more accustomed too the bed I like it more and more, I am resting much better than before. This is the best bed I have ever used, I am going to recommend it to everyone I see. If you would like to receive a detail view of the bed with detail pictures go to Comfort Direct and look at the slide show, it will give you a better picture than anything I can say in this review. Thanks for reading this review, Tim Terry, a better resting SAM bed user.